Returns & Refund Policy – UK Liquidation Hub
At UK Liquidation Hub, customer satisfaction is important to us. We specialize in the sale of wholesale liquidation pallets, truckloads, and bulk inventory sourced from major retailers and distribution centers across the United Kingdom. Because liquidation merchandise often consists of surplus inventory, shelf pulls, and customer returns, our return and refund policies are structured to maintain transparency while protecting both the buyer and seller.
By purchasing from us, you agree to the terms outlined in this Returns and Refund Policy.
Eligibility for Returns
We accept return requests under the following conditions:
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The item received is significantly different from the description provided on our website.
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The pallet or shipment arrives damaged during transportation.
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The order received is incorrect due to a fulfillment error.
Customers must notify us within 48 hours of delivery if there is an issue with their order.
To request a return, please contact our support team with:
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Your order number
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Photos of the received pallet or items
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A brief explanation of the issue
Our team will review the request and provide instructions for the next steps.
Non-Returnable Items
Due to the nature of liquidation inventory, certain items cannot be returned. These include:
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Pallets sold as customer returns
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Pallets sold as salvage or untested inventory
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Bulk merchandise sold as-is
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Orders where the buyer has already opened, sorted, or resold the merchandise
Liquidation pallets may contain mixed conditions including new, shelf pulls, overstock, or customer returns, and product quantities may vary slightly.
Damaged Shipments
If your order arrives damaged during shipping, please follow these steps:
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Take clear photos of the pallet and packaging before opening.
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Document any visible damage to the goods.
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Contact our support team within 48 hours of delivery.
We will work with the shipping carrier to investigate the issue and may offer:
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A partial refund
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Replacement inventory (when available)
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Store credit for future purchases
Refund Processing
Once a return request is approved, refunds will be issued using the original payment method whenever possible.
Refund processing times:
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Credit / Debit Card: 5–10 business days
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Bank transfer: 5–7 business days
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Store credit: issued within 48 hours
Shipping fees and freight charges are non-refundable unless the return is caused by an error on our part.
Order Cancellations
Orders may be canceled within 12 hours of purchase, provided the order has not yet been processed or shipped.
Once a pallet order has been prepared for shipping or dispatched from the warehouse, it can no longer be canceled.
Return Shipping
If a return is approved:
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Customers may be responsible for return freight costs unless the error was caused by our fulfillment team.
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All returns must be authorized before sending merchandise back.
Unauthorized returns will not be accepted.
Contact Us
For any questions regarding returns, refunds, or order issues, please contact our support team.
Elite Pallet Liquidator
Customer Support Team
Email: contact@ukliquidationhub.com
Business Hours: Monday – Friday, 9:00 AM – 9:00 PM.
Policy Updates
UK Liquidation Hub reserves the right to update or modify this Returns & Refund Policy at any time to ensure compliance with applicable regulations and business practices in the United Kingdom.
Customers are encouraged to review this policy periodically before making a purchase.